Thank you once again, very much appreciate the prompt attention to this situation. Your staff was professional and pleasant, communicated details and had desk call me to report the job was complete. I have save the information and will certainly call in the future should a need arise. From: Robin, Home Services Director for Local Assisted Living Facility
March 19, 2020 Greetings, This is to give testimony as to how much we sincerely appreciate the work and professional care we have experienced with ServiceMaster 24 Hour. Our network of pastors has called upon Scott Hudson and his team on multiple occasions for service and each time the report we receive is excellent. Our personal experience in working with Cedric Wilson and Scott Hollenbeck, two of his in the field team, has been exemplary. Their attention to detail and high level of clear and understandable communication make it a pleasure to work with them, especially in times of crisis and time sensitive projects. We at APPI highly recommend to churches, businesses and individuals to consider utilizing them with any building issue, construction need or disaster relief that you may face. Their years of experience in sanitizing building structures of any type gives us the assurance that in this time of great concern we or you can have absolute confidence that they will get any type of job done with excellence! Please know that APPI is happy for anyone to contact Scott Hudson, owner of ServiceMaster 24 Hour, located in Tampa/Central Florida, and tell him that we recommended his company. Sincerely, Paul, Paul E Pickern, CEO
Julie Stanton
12:50 13 May 20
Our office had an urgent need to be sanitized due to COVID19. We called in the morning on a Friday and they were there by 1 pm the same day! Great service completed by 5 and allowed us to get back to work with minimal downtime. Friendly and professional staff.
James Krause
19:49 13 Apr 20
I had a pipe burst and flood my bedroom and though water was shut off quickly the wall and carpet were wet. I called Servicemaster and they were there in a few hours with the equipment to dry and dehumidify and remove wet wall board. Here in Florida it is essential to dry everything quickly or mold will form. It took a few days with fans dehumidifier to dry to the point that repairs could start. They have the equipment to test for dryness and they sprayed mold retardant. They have technicians that know what to do and came quickly.
Adele Erdle
21:07 10 Feb 20
I had a pipe burst that flooded my laundry room. I called Service Master and they were there within the hour to remove the water and start the clean up process. They also recommended and excellent plumber who repaired the pipe. When all was ready they sent out Charlie to repair the wall. He was very meticulous and did an excellent job. I highly recommend Service Master based on my experience.
Lorraine McConnell
04:05 05 Feb 20
Old-fashioned customer relations is clearly a priority at this company. A multitude of questions about mold were answered pleasantly, with information and instructions freely offered, without a rushed attitude. A return phone call was prompt, with an estimate given and additional suggestions made by a gentleman who was clearly knowledgeable about the process, materials and the time needed to complete the remediation project. Update coming when the work is done!
Eli Cruz
19:55 16 Jan 20
The work that Mr. Scott and Mr. Joe did in my house was very thorough and excellent to say the least. Their professionalism was to be admire On how they handled everything. This is the first time that I use Service Master and I have no regrets that I chose them. Thank you for your work and kindness and the way you explained things to my wife and I. It was Very easy to understand which made it easier to agree on things. Scott and Joe, we thank you! Eli & Barbara Cruz
Renee Noyola-Williams
00:17 11 Jan 20
Quick response within two hours with excellent service! Manny and Edwin worked well together to get the job started as quick as possible. Both were professional and answered all questions. Fair pricing. I would hire them again.
Penny Oliver
20:22 09 Jan 20
The demo work done by Joe L and Manny was top notch. They greeted us at the door with a smile, their names and a handshake. The demo process was explained and our questions were adequately answered. The clean up and removal of materials was done thoroughly! Keep up the good work!
Jeremy Gilman
16:54 05 Dec 19
Joe and Randall came out very quickly and were very professional. They knew exactly what they were doing and took the time to explain everything they were doing in a way that I could understand. They also went over some of the options that I had and were very knowledgeable about each one. I would definitely recommend them to anyone who has water issues in their house.
Julia Hewitt
14:58 16 Oct 19
We have had a great experience with service master. Mike and his team have been speedy and attentive the whole time. Thanks for all the help!
Mark Moser
15:56 15 Oct 19
These people were great. I live out of town and have a condo in St Petersburg. My A/C went out and mold was starting to grow. Courtney and the team were able to pick up keys and get this problem fixed quickly. Everything they said they were going to do they did on time with photos sent to me of the work they did. I trusted them and they delivered. It's good to know there is someone I can trust when I can't be there. Great job.
Debra Miller
21:55 09 Oct 19
I called Service Master because of a leak in my kitchen. Marilyn in the office was very sweet. Brenton called me back to give me an ETA of the service men, and he was very kind as well. Scott and Andre arrived on time, took the time to listen to my concerns and were very pleasant. When they gave me my estimate, they went over each and everything. They made sure I understood everything they would do and answered all my questions to my satisfaction. When I decided to sign the refusal form, they were very understanding and kind. With the kind of service I received today, I would definitely use this company again and reccomend them to any one in need.
Karen O'Coners
17:00 22 Aug 19
The service and personnel was excellent- the young men were personable, conscientious and very good at keeping in touch with us. They did an amazing job of cleaning up after themselves. This job was done for my mother, but at times she couldn’t be reached they coordinated with me (her daughter)
Louie Talacay
01:25 21 Aug 19
My home was broken into leaving my slider open to the elements and possible further burglary damage or worse. I Called a few places on a Sunday and did not get a positive response. While the men were a bit late they were good at explaining what they would do. They sent pictures of the completed job. The price was a bit high and that was a bit upsetting but the work was done well and at least my home is semi-secure again.
Donald Yake
13:38 16 Aug 19
Michael and his crew did a great job and keep us informed step by step. Would not have found the root of the problem if they didn't remove the drywall by the A/C unit where the box collapsed causing the water to leak onto the floor. This box issue still needs to be corrected and the Breathe Easy company is going to fix it.
Sheila Klein
16:27 13 Aug 19
The crew was very prompt and got to my home within hours. They set up the fans and dehumidifiers in the appropriate locations and cleaned up the immediate problems. They monitored the equipment and spoke to our contractor as well as the insurance companyThey communicated what was going on and how to move forward. Very thorough and professional
Rafael Vaello
14:45 01 Jul 19
Response was on time, crew was professional and thorough, great job.
Rita LeVine
12:16 27 Jun 19
The ServiceMaster crew was quick to arrive and secure the space. They listened to my concerns and were prompt at addressing them.
Barbara Fant
20:15 25 Jun 19
I opened the door and was greeted by a sewage back up. After accepting the fact that I couldn’t do this on my own, I called five different restoration companies. Only one responded quickly and came ready to work. That one was Servicemaster 24 Hour. The crew (Joe, Jose, Manny, and Andre) was efficient, effective, respectful, and answered all my questions. Great service in a time of need!
Karen Main
19:29 31 May 19
Pavel was the best for us in the worst of situations! He was professional, kind, courteous, knowledgeable, considerate and fully explained everything he was doing and why. He took his time and did not rush. He fully met and went beyond our expectations. He was prompt for every visit too.The staff we called for our emergency were very helpful as well, keeping us calm in awful times.Our situation was so unusual, a gasoline leak from our laundry room was then extended into the family room inside the house. When we called, we were expecting to wait days for help, but they got to us within a few hours. You can only imagine the horrible stench of gasoline inside our house when it saturated our carpet. Pavel came to the rescue and got things going quickly for the urgent problem. I can only add, if you ever need restoration services of any kind, call ServiceMaster! We are completely satisfied. They went above and beyond what we ever could have expected. A+++++++++ We are so satisfied we are also using ServiceMaster to fix the drywall, replace the carpet, paint and any other services needed!
Karen Main
19:29 31 May 19
Pavel was the best for us in the worst of situations! He was professional, kind, courteous, knowledgeable, considerate and fully explained everything he was doing and why. He took his time and did not rush. He fully met and went beyond our expectations. He was prompt for every visit too.The staff we called for our emergency were very helpful as well, keeping us calm in awful times.Our situation was so unusual, a gasoline leak from our laundry room was then extended into the family room inside the house. When we called, we were expecting to wait days for help, but they got to us within a few hours. You can only imagine the horrible stench of gasoline inside our house when it saturated our carpet. Pavel came to the rescue and got things going quickly for the urgent problem. I can only add, if you ever need restoration services of any kind, call ServiceMaster! We are completely satisfied. They went above and beyond what we ever could have expected. A+++++++++ We are so satisfied we are also using ServiceMaster to fix the drywall, replace the carpet, paint and any other services needed!
Alex O
20:28 15 May 19
Great service!! They were at my house within 3 hours (late at night) and immediately got to work. The two men they sent out were very professional. I called ServPro first and they just took my name and number, then hung up without saying goodbye and never called me back. I called them back immediately and they said they tried to transfer me and that someone would call me. No one called!! So I called Service Master and they took my info, what happened and connected me with a dispatcher immediately.
Isaac Legrand
17:59 08 May 19
They did a great job. They cleaned up after themselves and were very professional.
mary skinner
15:32 29 Apr 19
I give these guys 5 stars. They were professional courteous considerate and very thorough. It was a pleasure to have them taken care of things at my house. Thanks De and joe.
Edgar Alvarez
02:10 28 Apr 19
Jose Negron was an outstanding service person !!
Tom Billinge
15:03 23 Apr 19
The guys did a super job & stayed until after mid- night to finish setting up 23 blowers & removing baseboards & drilling holes to allow the walls to dry out.We had a huge water issue with a bad coupling on our water softener & it caused a huge amount of water damage.The guys did an awesome cleanup & stopped back Easter Monday to check our progress. They returned Tuesday & removed the blowers . They also brought a tech who is putting together a quote for the the work that needs to be done to complete the job.I highly recommend Service Master for disaster relief.
Joey Davis
13:30 15 Apr 19
Excellent service
Michael Domena
21:46 10 Apr 19
Great service and quality of work. This was the second company I had to have come out. Next time they will be my first call.
Claudette Stalsitz
18:52 10 Apr 19
Great Company! Great Service!!!
Christine Wood
16:03 04 Mar 19
Jim Grant
20:14 26 Feb 19
They are a great company to work with. Scott and his team are always communicative and helpful.
Charles Trigo
22:47 28 Jan 19
We walked into the house and the floors were swimming in water from a leak in the pipes in the concrete slab. We contacted ServiceMaster of Brandon and they responded within the hour. They immediately reviewed the issue and got to work. The water soaked flooring was removed within an hour and a half and industrial floor fans were strategically positioned to eliminate the water. They returned the next day with a dehumidifier and two more fans and set them up to continue drying out the residence. Their prompt response eliminated any further damage and allowed us to begin to feel better about the issue at hand. This is the second time We have utilized their services and have been very pleased with their abilities and professionalism on both visits. We hope not to need these services any time soon but they are the go to company for us to call if needed.
Yamilca16
18:36 14 Jan 19
In the mist of our home flood Service Master came to the rescue! They responded promptly and took care of us professionally and with upmost knowledge of the issues we faced! Their reps Jose, Kenton, and Brenton were amazing to deal with... very friendly, professional, and knowledgeable! We recommend Servicemaster wholeheartedly!
Julia Crawford
02:59 09 Jan 19
Jeffrey Hitt
00:49 27 Dec 18
Our water damage was taken care of quickly even though it was real close to Christmas. Within a couple of hours of my call they were at our house cleaning up damaged floors and setting up drying equipment. This was on a day where central Florida was hit with a lot of wind and rain and they were very busy. They even came on Christmas Eve to check on the damage and removed the equipment. I appreciate Scott, Brenton, Andre, and Manny for their quick response and hard work.
Michelle Faro
17:59 27 Nov 18
This team was amazing!! Constant contact so I know what is going on, always on time and they explain things to me so I understood without making me feel and educated.
Bill Fogerty
00:36 12 Oct 18
Very respectful guys. Voiced there concern and gave great insight. stayed true to there timeline and word. Would recommend. Thanks guys.
Katherine Cochrane
22:13 10 Oct 18
Katie Slaughter
00:13 04 Oct 18
Gisa Radigan
13:31 03 Oct 18
Thank you very much for your help . Javier and Cathy were wonderful. They were very professional, explaining in details about their work, making sure we were happy and comfortable in the way that everything was handled. I definitely recommend your services, specially Javier and Cathy, they are very profissional and good people. We are a happy customers. Thank you Service Master.
Susan L Just
18:42 28 Sep 18
Jose and Darnell were absolutely the best. Friendly respectful and very informative. We highly recommend them if you are lucky enough to have them come into your home you will be in the best of hands.
Taylor Curry
23:49 26 Sep 18
Wayne W
15:04 04 Sep 18
I did not realize the impact ServiceMaster 24 Hour would have on me untill the Shriners Headquarters in Tampa was vandalized. SMR responded at 2am and by 8am we were open for business like nothing happened. This was just the bigining of a mutually beneficial relationship. When hurricane Ike hit the Shriners Galveston hospital, it was again SMR to the rescue. Now I am with the Florida Sheriffs Youth Ranches and ServiceMaster is helping again when needed. I have the utmost confidence in their service capabilities.
Wayne W
15:00 04 Sep 18
I did not realize the impact ServiceMaster 24 Hour would have on me untill the Shriners Headquarters in Tampa was vandalized. SMR responded at 2am and by 8am we were open for business like nothing happened. This was just the beginning of a mutually beneficial relationship. When hurricane Ike hit the Shriners Galveston hospital it was again SMR to the rescue. Now I am with the Florida Sheriffs Youth Ranches and ServiceMaster is helping again when needed. I have the utmost confidence in their service capabilities.
Katie Slaughter
13:25 11 Jun 18
Thanks ServiceMaster for your help during my water damage!
Joe Grace
20:40 21 Jan 17
The service master team was on site immediately after a fire in one of our locations . On arrival they set up secured the building and went to work . After clean up and disposal the rebuild began . All work was completed on time within budget . We were back up and running in a short period of time . I highly recommend the service master professionals for any disaster . Barewood outlet. Furniture. Joe grace
