Pavel, Charlotte & Darmell were outstanding in the carefully removing the water and mold that my young family was exposed to. They took every precaution necessary to prevent the harmful mold spores from traveling and limited it to a closed area. They both were extraordinary in carefully explaining the detailed steps that were needed to remove this odorless killer from my house that my family was exposed to. Put simply: there is no one better I would have picked to handle this job then these 3 highly trained professionals. They clearly understand the travesty of the situation, quickly address it with all precautions, are meticulous with mold remitation and lastly and most importantly keep your family safe. Jeffers & Williams H.
Andre and Joe were amazing! Very professional, friendly, and courteous. Amber S.
Joe Plum at Service Master was great to work with. They helped us with mold remediation. Joe walked us through the steps and answered all of our questions. The technicians were Javier and Robert. They were quick, clean and polite. Alex R.
Once again the ServiceMaster teams have been right there placing equipment, tearing up lots of wood, checking back, see them out here today to (I believe) tear out the sheetrock, etc., etc. What a horrible ordeal for the residents. After our conversation last Thursday Allan Cole came out and stayed until 6 a.m. to do their part. The condo was getting dry. Sunday night the sprinkler came on and re-flooded. It is all under control now, but what a mess. Anyway, everyone is in place when they are needed and doing a great job. Thank you again for being so responsive. Rosalie
You arrived quickly and got the job done. Maggie S.
Only used you for drying process but the response was quick, everyone was courteous and supportive. Susan
The promptness. The efficiency of the workers. WM Dykstra Revocable Trust
The professional service of the crew that came out. They were very proficient and knowledgeable on how to take care of drying out the drywall and carpets keeping the damage at a minimum. Julias
Fast response and efficient. Job well done! Nancy
Quick, efficient, reliable and very easy to work with! No hassle service with knowledgeable, honest professionals. Jenn and Todd
“We love” the friendly attitude of the employees. Courtney & Marilyn
The restoration service was for my 97 year old Mother! I was so impressed not ONLY with the quality of the work but more importantly with the way EVERY one who came to the house interacted with her! She too thought the service and the workers were GREAT! Debra
Everyone has been friendly, very responsive, helpful, knowledgeable and easy to work with. Sean
Great service and came right away! Laura
This is a fast-paced, crazy industry where things change minute by minute. Changes are expected, communication is our only way to combat the craziness. Your company has been the best with the communication. I very much appreciate it. Remediation companies are in abundance in this area, but finding one to return calls and emails has been very hard to find. You guys excel, thanks again. Lisa
Prompt and courteous services. Service Master met my very short deadline, explained the entire procedure very well. The two fellows who were here to do the work, Alan and another guy, were extremely personable, polite, and helpful. Joe Plumb was amazing with his customer service and kept in constant phone contact with me, making me feel much more confident about the whole process. Diane
Quick, courteous, and professional service when we called to remedy an installation issue at our customers’ homes. Makes my job as a Risk Manager, who likes to move immediately to make my customer whole, so much easier and helps to restore our customers’ confidence in our company. Great job! Charley
The employees worked like mules. They performed as I would have wanted them to. They cleaned every inch of our condo. They were very pleasant and completed every task we asked of them. My wife and I would recommend your company to anyone and everyone, based on their performance. Chris
ServiceMaster 24 was actually the second water restoration company that did a water check for damages in my home after a pipe break. After the first company performed a water check and used what I considered to be scare tactics (mold growth) and was extremely pushy (wanted to start work before I contacted my insurance company), I was relieved that someone recommended that I call ServiceMaster 24. ServiceMaster 24 was very professional and walked me through the step by step process. They realized my concerns and that I was not very trusting and assured me the service they performed was a “Dry Out” only and that no unnecessary work would be performed. I’ve already spread the word to my family, friends, co-workers and neighbors to use ServiceMaster 24 as their water mitigation company. Karen
b. I just wanted to tell you how much I appreciate you and the crew that cleaned up my friend’s house after it flooded while she was on vacation. Your lead, Pavel Diaz, was helpful and patient, answering all my questions throughout the process, and putting me at ease during a stressful situation. Thank you to Pavel, Chris, George, Fernando, and Mike for their efforts, humor, and great customer service during the cleanup. I’ve had a number of annoying contractor encounters in the past; having to put up with blaring music, personal calls, smoke breaks, disrespectful treatment of fellow workers, and foul language, but this group was hard-working, friendly, and courteous to me as well as each other. They were very careful with the furniture and household items that had to be packed and relocated to the garage in order to remove the damaged carpet and vinyl flooring. It was such a pleasure to have a group that was so professional and obviously took pride in the work they were doing. You are lucky to have these employees! Carol
Mike, Just a quick email to let you know that ServiceMaster, yourself, and absolutely Dave Kingsley and his onsite team have been nothing short of amazing in supporting our two South Texas communities through the recent Hurricane Harvey flood remediation process. You and your entire group have all been truly professional, efficient and effective in ALL your efforts with this mitigation in our Assisted Living buildings! I/we (Enlivant) could not have selected a more competent and solid group to help us thru these trying times! Please relay this email to all of them and let them know we have been absolutely pleased with all your “above-and-beyond” efforts in helping get our residents and staff back home as soon as possible! Kudos and heartfelt THANKS on a continuing job WELL DONE! Lee W.
I met Mr. Kingsley when I came to work here at the Duchess Through Service Master after Hurricane Irma. He worked here with us here for several months. Mr. Kingsley was very knowledgeable and he handled himself with such professionalism. He was able to handle any trouble spots that occurred. He had to deal with many unit owners during this stressful time. He also worked very well with my staff here at the Duchess. He was my go to guy during this devastating time and again he handled everything with great professionalism. I would highly recommend Mr. Kingsley. Arnold Goldman, LCAM
Absolutely terrific service! Called in the middle of the night due to a sudden kitchen flood. They arrived right away and set up everything. Daily check-ups kept the drying process on track. Very professional attention from start to finish. Joe and Andre’ were extremely helpful, went out of their way to explain things, and were prompt and courteous. Thanks Service Master! Timothy W.
When she had a plumbing leak that flooded part of our home, ServiceMaster24 came out within a few hours and took care of us. They extracted the water and set up fans and dehumidifiers right away. They removed our flooring the next day and monitored the moisture in our baseboards, walls & kitchen every day for several days. Each member of the team that came out to assist us each day was very professional, kind and helpful. Pavel led a cast of all stars who expertly assisted us through each step of this process. We are so thankful we called ServiceMaster24!! Liz Y.
Great team. Went beyond 5 stars. Will recommend and will use again. They really helped my Mom and I during difficult time. P. Evans
I have contracted with multiple Remediation companies throughout the years. This company is now the first company I call every time. They have the best line of communication I have ever experienced in this industry. Their work is consistent and thorough. If there is an issue it is immediately identified and corrected. You cannot go wrong using ServiceMaster 24 Hour. Lisa L.
Jose and Darnell did a fantastic job doing the demolition and were considerate about our feelings and stress. They’ve made our catastrophe feel less like a burden. Due to the excellent service that Jose and Darnell provided we would not go with another company other than Service Master Restore in any unforeseeable catastrophe.